“Liban has shown exemplary innovation and achievement in supporting or leading the development of the entire customer service infrastructure of a major national wireless carrier. By virtue of the fact that WIND mobile arose as a new entity in late 2008, everything that Liban has worked on to prepare for launch required the development of new strategies and solutions (where none existed before). It takes a great deal of knowledge, skill, and effort to improve upon existing processes. It takes even more in the way of vision, leadership, and initiative to develop such processes where nothing previously existed.”
Larry Austin, former VP Customer Operations, WIND mobile